November 24, 2025
The holiday season is hectic enough without technology adding to the chaos. Customers are squeezing in last-minute tasks, employees are balancing family commitments, and everyone's stress levels are through the roof. The last thing you want is to annoy anyone with preventable tech blunders.
Consider this your essential Holiday Tech Etiquette Guide—because being that business that spoils someone's day is a reputation you don't want.
1. Update Your Online Business Hours Before the First Frustrated Call
Imagine a customer rushing across town during their lunch break because Google shows you as open, only to find your store closed. Trust us, you just became their holiday season villain.
Make sure to update these spots:
- Your Google Business Profile—the most critical update
- Social platforms like Facebook, Instagram, and Yelp where clients might look for you
- Your website banner with your seasonal hours
- Apple Maps, since many people rely on it
Example update: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with family. Back to regular hours Monday morning—likely a bit sleepy from turkey, but ready to assist!"
2. Craft Warm and Professional Out-of-Office Replies
When you're away, don't leave customers hanging in email limbo wondering if you vanished into the holiday void. A well-written auto-response acts like a courteous greeter—polite and personable.
Example message: "Thank you for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply as soon as we're back and energized. For urgent matters, please call (XXX) XXX-XXXX. Warm wishes to you and your loved ones this holiday!"
3. Keep Your "Out of Office" Message Concise and Professional
Simplicity works best. Your customers don't need a detailed itinerary about Aunt Carol in Denver or Bob's Friendsgiving plans.
Oversharing not only feels unprofessional but can also pose security risks. Stick to key dates, response times, and alternate contact info. Save the personal stories for your social channels.
4. Test Your Phone System Ahead of Time to Avoid Frustrations
Holiday callers are often pressed for time and stressed. Ensure your voicemail greeting matches your updated hours and doesn't mislead callers.
Pro tip: Call your own business number to verify the greeting sounds current. Many companies forget to update this for years.
Sample voicemail: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we will return your call Monday morning. For urgent help, press 1 to connect with our on-call team. Happy Holidays, and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines Before Panic Sets In
If you handle shipping or deliveries, clearly post "order by" deadlines online and notify customers via reminders. Late packages frustrate customers, but missed expectations hurt relationships.
No one wants to explain why an anniversary gift won't arrive until January.
In Summary: Polished Tech Etiquette Leads to Happier Customers and Better Business
Holiday tech etiquette isn't complicated. It's about setting realistic expectations, communicating personally, and respecting your customers' valuable time. A few thoughtful updates can save you headaches and keep your reputation shining bright.
Remember, the goal goes beyond avoiding issues — it's about making customers feel valued, even when you aren't immediately available.
Need assistance making sure your systems and customer experience stay seamless this holiday season? Call us at (646) 989-9900 or click here to schedule your free Business Technology Alignment Assessment. Let's explore simple strategies to keep your operations smooth while you enjoy well-earned time off.
