The 3 Biggest Problems NYC CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don't need us to tell you how frustrating that is.

Our research shows that most successful NYC CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

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Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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Are You Ready For Better IT Support?

Then call us at (646) 989-9900 or fill out the form on the linked page to schedule a Business Technology Alignment Assessment.

What Our Clients Are Saying About Our Services:

★★★★★

All the Benefits of a Dedicated IT Guy Without the Full-Time Salary

Regardless of the IT problem, LastTech is our one stop shop! Having someone sort out the IT problems allows me to focus on my business which is extremely valuable. I have a single point of contact allowing streamlined communication for me and my team. Whenever I call, they fix the problem...

Regardless of the IT problem, LastTech is our one stop shop! Having someone sort out the IT problems allows me to focus on my business which is extremely valuable. I have a single point of contact allowing streamlined communication for me and my team.

Whenever I call, they fix the problem right then and there; they also handle the other vendors so that I don't have to which saves a ton of time and headache. LastTech provides all of the benefits of a dedicated IT guy without the full-time salary.


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Alex Guerrero

Surgeon-in Chief
InterTrauma Consulting
New York, NY

A Proven, Trusted Partner with a Holistic Approach

Having LastTech embedded in our firm's day-to-day operation provides a great benefit. Brad and his staff are an integral part of our team, which provides a high level of comfort for our employees. Most importantly, LastTech is a proven, trusted partner in helping Whitehall develop successful...

Having LastTech embedded in our firm's day-to-day operation provides a great benefit. Brad and his staff are an integral part of our team, which provides a high level of comfort for our employees. Most importantly, LastTech is a proven, trusted partner in helping Whitehall develop successful technology strategies for our growing company.

As an operations professional, I appreciate LastTech's holistic approach to the services they provide. I know that a recommendation from Brad is backed by his full understanding of our processes and business technology platforms, which are numerous in Investment Banking; this limits redundancy and improves efficiency across our business.

If you're looking for a new IT firm, understand that LastTech will provide a truly integrated support structure. Having a 'face with the name' in your operation provides a level of accountability and comfort that is hard to find in today's mostly outsourced market.


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Justin Ryan

Operations Manager
Whitehall & Company
New York, NY

LastTech - Truly Amazing IT

LastTech is an affordable and truly amazing IT company. The CEO, Brad, is always available to take calls and go over anything. Our tech, Russ, is the best and always shows up whenever we need him and doesn't leave until everyone's problems are fixed. They make it so that I can focus on other...

LastTech is an affordable and truly amazing IT company. The CEO, Brad, is always available to take calls and go over anything. Our tech, Russ, is the best and always shows up whenever we need him and doesn't leave until everyone's problems are fixed. They make it so that I can focus on other things to help run our company.


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Alex Pestone

Director of Employee Happiness
Triplet Acquisitions
New York, NY

We Trust LastTech, There For Us And Quick To Respond

LastTech is our one stop, preferred IT vendor and has been since before we opened. Outstanding all around, but what matters most to me is their responsiveness. Whenever we need them, they are there for us and quick to respond. Our issues get solved right away which makes us feel that our...

LastTech is our one stop, preferred IT vendor and has been since before we opened. Outstanding all around, but what matters most to me is their responsiveness. Whenever we need them, they are there for us and quick to respond. Our issues get solved right away which makes us feel that our business matters and we have trust.

There are lots of competent IT firms in NYC. However, if you want someone that will pick up the phone and take care of you when time is of the essence, LastTech is the best.


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Jason Goodman

Co-Founder
Bathhouse
New York, NY

Solutions That Best Fit You

Brad Lassiter and LastTech have been our tech solution for the past 4 years. During that time, they have taken us from a disorganized clump of steel to a well-oiled machine. Issues are resolved directly and with care. The follow up is nothing short of fantastic! Brad and...

Brad Lassiter and LastTech have been our tech solution for the past 4 years. During that time, they have taken us from a disorganized clump of steel to a well-oiled machine. Issues are resolved directly and with care. The follow up is nothing short of fantastic!

Brad and his team really take the time to analyze and understand your company's needs and offer the solutions that best fit you. If you are in need of a technology solution that will solve your issues now and in the future - think LastTech!


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Jon Goodell

CEO
Bohemia Realty Group
New York, NY

Their Dedication to Their Clients is Unmatched

The biggest benefit of LastTech for us is that we have a team of people with different skill sets available to help with our IT needs pretty much around the clock. Beyond the day-to-day support, we also just completed a massive data migration and launched a new back-end platform and website -...

The biggest benefit of LastTech for us is that we have a team of people with different skill sets available to help with our IT needs pretty much around the clock. Beyond the day-to-day support, we also just completed a massive data migration and launched a new back-end platform and website - something we never would have been able to do as efficiently (or at all!) without the support of LastTech, who understood our system and solved problems non-stop throughout the process.

The response time we receive is fantastic. Brad and his team come up with creative solutions to fix issues that seem insurmountable. They are also always learning about new solutions and looking into fixes for issues we didn't even know we had!

If you're on the fence, just DO IT! We have worked with LastTech for years and their dedication to their clients is unmatched.


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Sarah Saltzberg

CEO
Bohemia Realty Group
New York, NY

Worth Making the Switch; You Won’t Regret It!

When LastTech came knocking on our door last year, we were really struggling with our current IT provider. Displeased, and at a loss as to how to remedy our communication and security issues—we took a chance on the new guy—hoping that the choice would provide us with a new lease on how we...

When LastTech came knocking on our door last year, we were really struggling with our current IT provider. Displeased, and at a loss as to how to remedy our communication and security issues—we took a chance on the new guy—hoping that the choice would provide us with a new lease on how we managed our office. Needless to say, we've been thrilled with our experience partnering with LastTech.

While I could go on and on about how they've made sure we're running smoothly 99.9% of the time, I'd much rather speak to the integrity and quality of their employees. Not only have members of the LastTech team showed us that they are a fast-moving, cogent group of professionals, they've also come into our office and made friends with our staff. We know our LastTech technicians on a first name basis, and we are always pleased to see them.

Brad and his team are certainly worth making the switch for. If you're considering a change to the way you manage your technology and security, look no further than LastTech! Surely, you won't regret the choice!


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Robert Vuichard

Executive Administrator
Raider Hill Advisors
New York, NY

Responsive & Easy to Understand  It’s a Win-Win All Around!

The LastTech Support Team is always responsive and timely. The advice and instructions we receive are concise and easy to understand. We feel secure knowing that our technology systems are being monitored on a regular basis. LastTech offers a variety of solutions for your IT needs based on...

The LastTech Support Team is always responsive and timely. The advice and instructions we receive are concise and easy to understand. We feel secure knowing that our technology systems are being monitored on a regular basis.

LastTech offers a variety of solutions for your IT needs based on your budget. There is never a high-pressure situation when inquiring about additional services.

It's a win-win all around.


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Helen Kluger

Director of Operations / Finance
Devlinhair
New York, NY

Agile, Responsive, and Flexible; I Strongly Recommend LastTech

The greatest benefits of LastTech for us are their agility and responsiveness. Whenever a need comes up, we get assistance right away. I appreciate the flexibility in service options—having a solution that fits our specific needs. We have had a very positive and...

The greatest benefits of LastTech for us are their agility and responsiveness. Whenever a need comes up, we get assistance right away. I appreciate the flexibility in service options—having a solution that fits our specific needs. We have had a very positive and professional experience with LastTech and I strongly recommend them to businesses with needs similar to our own.


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Ben Thompson

Partner
Thompson LLP
New York, NY

LastTech Is My Reliable Resource for Computer Support

As a sole practitioner attorney, responsible for meeting deadlines and to meet the needs of clients, it is very important to me to have a functioning computer system; so, it is reassuring to know that, in the event I have a computer problem, I have a reliable source to which to turn to address...

As a sole practitioner attorney, responsible for meeting deadlines and to meet the needs of clients, it is very important to me to have a functioning computer system; so, it is reassuring to know that, in the event I have a computer problem, I have a reliable source to which to turn to address the problem. LastTech is that reliable resource for me.


Rosemarie R. McCloy

Sole Practitioner
RRM Law
New York, NY